Refund Policy

Effective Date: December 19, 2024

At AIT Nest, customer satisfaction is our priority. We understand that issues may arise, and this Refund Policy outlines the terms under which refunds may be granted for purchases made through our platform. By making a purchase, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Defective Software or Applications: If the product is found to be defective or not functioning as described.
  2. Non-Delivery of Product: If you do not receive the product after purchase due to technical issues.
  3. Unauthorized Transactions: If the purchase was made without your consent or authorization.

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  1. Change of Mind: Refunds are not provided for purchases made by mistake or if you simply change your mind.
  2. Incompatibility Issues: Ensure the software or application is compatible with your device before purchasing. Refunds will not be granted for compatibility-related issues.
  3. Violation of Terms: If you violate our Terms and Conditions, no refund will be provided.

3. Refund Process

  1. Submit a Request: To initiate a refund, contact our support team at aitnest4bd@gmail.com or call us at +8801711651449. Provide your order details, including the order ID and a description of the issue.
  2. Evaluation: Our team will review your request and may require additional information or proof (e.g., screenshots or error logs) to process your claim.
  3. Resolution: If approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Contact Us

If you have questions about this Refund Policy or need further assistance, please contact us:

AIT Nest
KA-49/A, Kuril, Vatara, Dhaka-1229
Email: aitnest4bd@gmail.com
Phone: +8801711651449
Website: https://aitnest.com

We value your trust and aim to provide a seamless and transparent process for handling refunds. Thank you for choosing AIT Nest!

 

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